ITSM
Customer feedback
Customer feedback
Gathering and processing feedback to improve the service
Financial Management
Financial Management
Cost of services, required purchases, IT budgeting
Transparent reporting
Transparent reporting
Track people and system performance with customized metrics sets
IT Infrastructure Control
IT Infrastructure Control
Management and monitoring systems to reduce physical infrastructure costs and optimize human resources
Self Service Portal
Self Service Portal
Manage incidents, user support, reworked tasks and their status and knowledge base
A single window to control the delivery and quality of IT services
You, the customer, control your IT department
Knowledge Management
Creation of a knowledge base for all employees of the company
Service Catalog and Request Management
User orders internal services as a customer
Problem management
Identify the real cause of the incident to avoid "reoccurrence
Change Management (all aspects), Release Management, ensures high quality customer and implementer engagement to deliver results quickly and minimize risk
Incident Management - IM
Resolving incidents quickly and efficiently for business continuity
Asset Management - ITAM
Accounting and control of IT assets (software, hardware)
Основные решения
Your provider
Your provider
Build your ITSM processes with the tool of your choice
SimpleOne
SimpleOne
Russian vendor offering the most similar set of services to ServiceNow
ServiceNow
ServiceNow
The most popular overseas ITSM service, the industry standard
Entrust your ITSM implementation to certified experts
Manage your business, not your incidents
You are a Russian subsidiary of an international company
You are a Russian subsidiary of an international company
You need to align "your" ITSM with the global one, without drowning in bureaucracy
You're already an ITSM practitioner
You're already an ITSM practitioner
And you believe you can improve the quality of your processes
You're a large organization with a large internal IT department
You're a large organization with a large internal IT department
You want to take your internal IT service delivery to the next level
Strategy
NDA signing
Implementation
Why
iiii Tech is the right choice for you
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений