Managed ITIL
ITIL, or IT Infrastructure Library, is a library of global best practices used to organize the delivery of IT services within an organization.
ITSM (IT Service Management) is an approach to the management of IT in an organization that allows the creation of an optimal system of interaction between business customers, IT service providers and the technologies used, or "how to ensure that IT solves business problems".
ITIL can be seen as a set of recommendations for implementing the ITSM methodology.
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What is ITIL
What is ITIL
What is ITIL
What is ITIL
What is ITIL
What is ITIL
What is ITIL
A single window to control the delivery and quality of IT services
You, the customer, control your IT department
Self Service Portal
Manage incidents, user support, rework tasks and their status, and the knowledge base
IT Infrastructure Control
Management and monitoring systems to reduce physical infrastructure costs and optimize human resources
Transparent reporting
Track people and system performance with customized metrics sets
Financial management
Cost of services, necessary purchases, IT budgeting
Customer feedback
Collect and act on feedback to improve service quality
Continuous improvement
Not just delivering services well, but improving them all the time
Incident Management
The best of previous ITIL versions + updates
Problem Management
Prevent incidents and reoccurring problems.
Manage Service Requests
Improve support standardization and user satisfaction
Change Support
Accelerate change implementation, qualitatively assess risks. Combine ITIL and DevOps
Knowledge Management
Enable your people to quickly acquire and share knowledge. Create information
Event management and monitoring
Helps you set up event monitoring and report analysis
Service Level Management
Take your internal SLAs to the next level
Service Configuration Management
Build relationships between technology, services, customers and the people who deliver them
IT Asset Management
Optimize IT maintenance costs
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Always perform an audit
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Tailor to your work/development methodology
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Work with you as a team
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Know how to deal with rules and real cases
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Document changes
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Train your staff when needed
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Maintain the required level of bureaucracy or change it if necessary
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Know the difference between corporate and startup processes
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We set up ITIL/DevOps/Agile interoperability, etc.
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Guarantee service quality with SLAs
ITIL managed by iiii Tech
ITIL managed by iiii Tech
ITIL managed by iiii Tech
ITIL managed by iiii Tech
ITIL managed by iiii Tech
ITIL managed by iiii Tech
ITIL managed by iiii Tech
Your provider
Your provider
Build your ITSM processes with the tool of your choice
SimpleOne
SimpleOne
Russian vendor offering the most similar set of services to ServiceNow
ServiceNow
ServiceNow
The most popular overseas ITSM service, the industry standard
You are a Russian subsidiary of an international company
You are a Russian subsidiary of an international company
You need to align "your" ITSM with the global one, without drowning in bureaucracy
You're already an ITSM practitioner
You're already an ITSM practitioner
And you believe you can improve the quality of your processes
You're a large organization with a large internal IT department
You're a large organization with a large internal IT department
You want to take your internal IT service delivery to the next level
Strategy phase
Sign NDA
Deployment
Why
iiii Tech is the right choice for you
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений