Managed ITIL

IT Process Management according to ITIL
Make your IT services what you want them to be - according to ITIL
What is ITIL 

ITIL, or IT Infrastructure Library, is a library of global best practices used to organize the delivery of IT services within an organization.

 

ITSM (IT Service Management) is an approach to the management of IT in an organization that allows the creation of an optimal system of interaction between business customers, IT service providers and the technologies used, or "how to ensure that IT solves business problems".

ITIL can be seen as a set of recommendations for implementing the ITSM methodology.

What is ITIL What is ITIL
What is ITIL What is ITIL
What is ITIL What is ITIL
What is ITIL What is ITIL
What is ITIL What is ITIL
What is ITIL What is ITIL
What is ITIL What is ITIL
Why choose ITSM according to ITIL

A single window to control the delivery and quality of IT services

You, the customer, control your IT department 

Self Service Portal

Manage incidents, user support, rework tasks and their status, and the knowledge base

IT Infrastructure Control

Management and monitoring systems to reduce physical infrastructure costs and optimize human resources

Transparent reporting

Track people and system performance with customized metrics sets

Financial management

Cost of services, necessary purchases, IT budgeting

Customer feedback

Collect and act on feedback to improve service quality

Helping you to understand the key practices of ITIL 4

Continuous improvement

Not just delivering services well, but improving them all the time

Incident Management

The best of previous ITIL versions + updates

Problem Management

Prevent incidents and reoccurring problems.

Manage Service Requests

Improve support standardization and user satisfaction

Change Support

Accelerate change implementation, qualitatively assess risks. Combine ITIL and DevOps

Knowledge Management

Enable your people to quickly acquire and share knowledge. Create information

Event management and monitoring

Helps you set up event monitoring and report analysis

Service Level Management

Take your internal SLAs to the next level

Service Configuration Management

Build relationships between technology, services, customers and the people who deliver them

IT Asset Management

Optimize IT maintenance costs

ITIL managed by iiii Tech 

  • Always perform an audit

  • Tailor to your work/development methodology

  • Work with you as a team

  • Know how to deal with rules and real cases

  • Document changes

  • Train your staff when needed

  • Maintain the required level of bureaucracy or change it if necessary

  • Know the difference between corporate and startup processes

  • We set up ITIL/DevOps/Agile interoperability, etc.

  • Guarantee service quality with SLAs

ITIL managed by iiii Tech ITIL managed by iiii Tech
ITIL managed by iiii Tech ITIL managed by iiii Tech
ITIL managed by iiii Tech ITIL managed by iiii Tech
ITIL managed by iiii Tech ITIL managed by iiii Tech
ITIL managed by iiii Tech ITIL managed by iiii Tech
ITIL managed by iiii Tech ITIL managed by iiii Tech
ITIL managed by iiii Tech ITIL managed by iiii Tech
ITSM automation tools we use
Your provider Your provider

Your provider

Build your ITSM processes with the tool of your choice

SimpleOne SimpleOne

SimpleOne

Russian vendor offering the most similar set of services to ServiceNow

ServiceNow ServiceNow

ServiceNow

The most popular overseas ITSM service, the industry standard

When do you need it 
You are a Russian subsidiary of an international company You are a Russian subsidiary of an international company

You are a Russian subsidiary of an international company

You need to align "your" ITSM with the global one, without drowning in bureaucracy

You're already an ITSM practitioner You're already an ITSM practitioner

You're already an ITSM practitioner

And you believe you can improve the quality of your processes

You're a large organization with a large internal IT department You're a large organization with a large internal IT department

You're a large organization with a large internal IT department

You want to take your internal IT service delivery to the next level

What the implementation project looks like 



Why iiii Tech is the right choice for you

Business-first approach

Expertise in top Russian and international clouds

All types of business

99.99% availability SLA

Multi-lingual support 365/24/7

Certified administrators

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