Service Desk
The essence of Service Desk
At the heart of the SD philosophy is the way in which requests are organized and systematized. Maximum standardization of all the steps described below increases the speed and efficiency of support.
Service Desk is a system of interaction between users and IT professionals. It is used to resolve both routine issues and requests/troubleshooting that are the responsibility of the IT department. iiii Tech are Service Desk and ITIL experts who will provide you with an organized support and user support team in the shortest possible time.
- Appointment, feedback and closure
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Registration of applications
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Description
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Classification
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Prioritization
The essence of Service Desk
The essence of Service Desk
The essence of Service Desk
The essence of Service Desk
The essence of Service Desk
The essence of Service Desk
The essence of Service Desk
IT services as a service = improved service levels
You standardize and control the service delivery process. The key concept becomes the SLA (Service Level Agreement) - a service level agreement that must be met by default.
Collect statistics for optimisation
All the information about how often equipment breaks down, how often people in certain departments contact support, how long it takes to resolve certain types of problems is collected in one place. You can hire or retrain staff and add more hardware when you know exactly how much resources the company is spending on support.
IT Planning
With visibility of performance and costs, you can plan for expansion and rationalization.
Ease the burden on your IT staff
They can track the lifecycle of each incident and access historical data of resolved cases
Automate and standardize support
When your support team is running smoothly, automation will increase its efficiency (which is why SD is the choice of mature companies)
Reduce the number of support calls when incidents occur
Automatic notification of outages or preventive maintenance, and when they need to be fixed/completed
Increases user satisfaction
Systematizing support, automating routine tasks and SLAs inevitably leads to an increase in service quality and user satisfaction.
You are a large organization with a large internal IT department
Want to take your internal IT service delivery to the next level
Your IT department cannot cope with the volume/level of service required
You want a high level of support and overall out-of-the-box service
You are the Russian subsidiary of a global company
You are the Russian subsidiary of a global company
You can't use your parent company's overseas solution and resources, and you need to switch to a Russian solution as quickly as possible while maintaining process continuity and support.
Service Now system run from the provider's cloud. Cheaper and faster to run, but may be less flexible in terms of customisation.
We can connect you to our own Simple One license, one of the best ITSM vendors in Russia.
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Deploying a Service Desk system on your infrastructure.
Costs more at the implementation stage, but provides an unrivaled level of control over system security.
We can interface with your existing on-premise solution.
On-premise
On-premise
On-premise
On-premise
On-premise
On-premise
On-premise
Service Now system run from the provider's cloud. Cheaper and faster to run, but may be less flexible in terms of customisation.
We can connect you to our own Simple One license, one of the best ITSM vendors in Russia.
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Cloud (SaaS)
Deploying a Service Desk system on your infrastructure.
Costs more at the implementation stage, but provides an unrivaled level of control over system security.
We can interface with your existing on-premise solution.
On-premise
On-premise
On-premise
On-premise
On-premise
On-premise
On-premise
Can work with most modern ITSM solutions
Can work in your system
Can work in your system or connect to our SimpleOne
Our experience
Our own experience in successful use of Russian and foreign SD systems
Management experience
Experience in managing client IT teams
Guarantee
Guarantee of high rate of resolution of first level support requests
Service Level Agreement (SLA)
Experience in developing and implementing routines and SLAs
Flexible reporting model
Customization
Always tailoring the solution and approach to the client's business needs
SimpleOne
SimpleOne
Russian provider with the most similar service offering to ServiceNow
Your provider
Your provider
Set up ITSM processes with the tool of your choice
Why
iiii Tech is the right choice for you
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений