Help Desk
iiii Tech are Help Desk and ITIL experts who become your quality organized outsourced support department. We tailor our team to the specific needs of your business and continually develop our skills with a focus on market best practice.
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Help Desk
Help Desk
Help Desk
Help Desk
Help Desk
Help Desk
Help Desk
Support standardization = higher service levels
You standardize and control the service delivery process. The key concept becomes the SLA (Service Level Agreement) - the standard service level to be maintained.
Collect statistics for optimisation
All the information about how often equipment breaks down, how often employees from certain departments contact support, how long it takes to solve problems of a certain type will be collected in one place. You can hire or train people and buy additional hardware if you can see the amount of resources the company is spending on support.
Support department resource planning
When you have data on quality of work and costs, you can plan for expansion or optimisation.
Reduce IT workload
They can track the lifecycle of each request and benefit from historical data on resolved cases.
System automatically alerts you to incidents or preventive maintenance and fix/completion deadlines
Increased user satisfaction
Systematizing support, automating routine tasks and SLAs inevitably leads to an increase in service quality and user satisfaction
Solving basic technical problems
Advice on internal product functionality
Part of the requests can be solved on the first line
Higher level than Call Desk, significantly lower than Service Desk
Works with most modern ITSM/Helpdesk solutions
Can work in your system or connect to our SimpleOne
Own experience in successful use of Russian and foreign HD systems
High first level support closure rate
Flexible reporting model
Always tailoring the solution and approach to the customer's business needs
SimpleOne
SimpleOne
Russian provider with the most similar service offering to ServiceNow
Your provider
Your provider
Set up ITSM processes with the tool of your choice
You are a large organisation with your own IT department
You are a large organisation with your own IT department
You want to take the delivery of IT services within your organisation to a new level.
Your IT department cannot cope with the required volume/level of service
You want a high level of support and service generally "out of the box"
You are a Russian subsidiary of an international company
You can't use a foreign solution and need to switch to a Russian solution while maintaining process continuity
Why
iiii Tech is the right choice for you
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Кибербезопасность для онлайн агрегаторов
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений
Подлежит маркировке: почему необходимо маркировать товары и как в этом помогают поставщики ИТ-решений