Test process design and optimisation. Tricolour.
Client: Multiplatform operator
Project duration: March 2018 - July 2018.
Situation described BEFORE the project started:
Multiple vendors working in isolation, lack of single point of accountability for releases, lack of single reporting and tracking system for stakeholders, lack of knowledge base.
Task:
Taking into account the specifics of the IT landscape, the specifics of the interaction with solution providers, develop a release testing process. Development of test strategy and test automation strategy. Implementation and monitoring of the test process.
Solutions to be tested:
BSS (SAP); CRM (Microsoft Dynamics); Payment gateways; Public subscriber portal (Web.Net); Personal accounts of merchants, subscribers of individuals and legal entities (Web.Net); Contact centre operator's office (Web.Net); Information system (SAS); Integration bus (Wildfly); Integration with external systems (1C, ABBYY, ATOL, Directum, etc.); Mobile applications (iOS, Android).
It was done:
An audit of the existing process was carried out, together with an audit of how the solution providers interacted, and an audit of the documentation supplied by the providers along with the software. A testing process best suited to the client was developed as a result of the audit. The result of the audit was the development and description of a testing strategy. Recommended tools to be used in the testing process. A knowledge base structure was developed. Recruited a testing team (11 people). Trained all those involved in the testing process (test engineers, customer representatives and software vendors).
Result:
Designed and set up the test process. Managed the testing process, working closely with other client departments and the client's external suppliers, without disrupting the company's overall business processes. Reduction in the number of defects in the commercial product. Provide a single point of accountability for the quality of the release.
